aMENITIES

What To Know Before Your Stay

Parking

Complimentary secure parking is available at our Guest house.

CPF (SAPS) security controls the area from 18:00 to 06:00.

Please note that Elegant Guest House can not be held responsible for damage or theft to vehicles and/or the content.

Checking In

Check in time is at 15h00 and check out time is 10h00.

A Late check in fee will be applicable for late check in after 21h00 PM

Should you require a check out later than 10:00 or earlier than 16:00, kindly arrange with reception.

Should you not make a prior arrangement for a late check out, note that we do charge a late check out fee will/might be applicable/charged.

Keys

Please ensure to hand in your keys at reception when you check out. Lost keys will incur a once off cost of R500.00 non refundable.

Pet Friendly

We are a pet friendly guesthouse and Boxer is welcome to tag along! Just let us know he is coming please.

Also note that we have in-house pets at Elegant Guest house, do be on the lookout for them in the driveways and when you reverse out of the yard.

Pool

The pool may be used during decent hours. Please consider your fellow guests. Children under 12 may only swim under supervision of an adult. Do not use the towels in the room for swimming.

Taxi / Uber

Should you require the services of a taxi or have any other transport requirements, kindly arrange with reception.

Please ensure ALL valuables are removed from your vehicle. Do NOT leave any electronic equipment, cell phones, tablets etc. in your car (either at night at the guest house or when you go to town). This would only entice potential theft.

Your room is beneficially equipped with a safe for these purposes.

Extra Guests

In the event of an additional guest, kindly inform and arrange with reception.

An additional fee is charged for extra guests and this will be automatically added to your room/account rate. This rate includes breakfast.

Important Information

First Aid – If you need immediate assistance, please contact our staff at reception

Foreign Exchange – Facilities are available at Mall of the North. Please contact reception for directions or alternatives.

Maintenance – We continuously strive to ensure that our rooms are fully functional and all maintenance issues resolved as soon as possible. However, should you encounter any faults or notice anything broken, kindly let reception know or call the manager.

Lost Property – Please contact reception for Lost and Found Items.

Water – Polokwane is drought stricken area. The town has water restrictions and we urge you not to waste water. So make sure taps are closed and do not run overflowing baths. Use water sparingly in all instances please. Water from the taps are tested & safe to drink. There is a water filter system connected to all outlets in the guest house and water is supplied from a borehole (well).

Electricity – Electricity is penalty based in Polokwane – please use it responsibly. Elegant Guesthouse do have solar and back-up batteries for load shedding. Please avoid using heaters or aircons during load shedding as that will drain the batteries.We also have a 12KVA backup generator for emergencies and load shedding scenarios. Please avoid using laptops during power failures – power dips can cause damage to your electronic equipment.

Hot Water – The water gets heated via a boiler system. Please take note that hot water is extremely hot, and the boiler is also hot please do not fiddle with equipment.

Right of Admission

  • We, as owners, live on the premises – thus ensuring your safety, comfort and convenience at all hours. Our living quarters are a NO ENTRY zone however, and we ask you to respect our privacy.
  • We reserve the right of admission.
  • We do discriminate or exclude anyone, but we have the right to refuse entry should you disturb or behave unruly or have unhygienic .
  • No loud music is allowed after 20:00.
  • Please consider your fellow guests at all times. We have regulars and people return for the peace and quiet of Elegant Guest House – as we are sure you will do too!
  • NO DAY RATES or Hourly Rates at all.
  • No visitors without arrangement with management/owners (for security reasons). Additional guests will be added to your bill.
  • Guest are welcome to bring their own liquor, with arrangement. Again, please respect our house rules and your fellow guests. Any unruly behaviour will result in us calling the SAPS for assistance and your company will also be notified of any misconduct.

Emergency Numbers for Polokwane

  • Limpopo MediClinic: : (015) 290 3600
  • Fire Department: (015) 293-1111
  • Society for the Prevention of Cruelty to Animals (SPCA) : (015) 293-1663
  • Ambulance Services: 101777
  • Polokwane Children’s Home: (015) 293 1181
  • Public Works: (015) 293 8000
  • Police Services: 015 290 6577
  • Fire Department: 015 293-1111
  • Ambulance Services: 10177
  • Police Services: (015) 290 6577
  • Polokwane Police Station: 015 290-6582
  • Polokwane/Mankweng Provincial Hospital: (015) 297 2604
  • Youth Health Clinic: (015) 297 0613
  • District Surgeon: (015) 295 2897
  • Redimed 24: (015) 295 4050
  • Nature & Environmental Services: (015) 295 9300
  • Polokwane Sector Policing: (101) 111 111
  • Water Department: (015) 290 2000
  • Electricity Department: (015) 290 2000
  • Childline Limpopo: (015) 291 3091
  • Alcohol and Drug Centre: (015) 291 5985
  • Pietersburg Dierekliniek: (015) 291 2107
  • Crime Stop (toll free): (086) 001 0111
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